Comments, Compliments and Complaints
MSSP is committed to delivering a first-class service to all stakeholders and providing a safe, supportive and nurturing environment for young people. We view all feedback, whether positive or negative, as a valuable opportunity to learn, develop and improve our services.
We welcome any comments, compliments or complaints.
Raising a Concern
In the first instance, please discuss your comments or concerns with a member of the MSSP team. Many issues can be resolved quickly and informally at this stage.
If your concern cannot be resolved satisfactorily, or if it relates to a member of staff, please contact the Partnership Director or Partnership Manager:
- Email: info@mertonssp.org.uk
- Telephone: 07927 896 062
If your complaint concerns the Partnership Director, please contact the Principal of Harris Academy Morden, Julian Sparks, via his Personal Assistant:
- Email: m.francis@harrismorden.org.uk
- Telephone: 020 8687 1157
As employees of Harris Academy Morden, MSSP staff follow the Academy’s Complaints Procedure. A copy of the procedure can be found on the Harris Academy Morden website:
MSSP is committed to handling all complaints fairly, confidentially and in a timely manner.